[asterisk-users] Stumped with Dial - $50 for answer - closed!

[chester c young]

$25 to openvpn.org - thanks to Anselm Martin Hoffmeister

--- Anselm Martin Hoffmeister <anselm at hoffmeister-online.de> wrote:

> Am Dienstag, den 16.01.2007, 15:04 -0800 schrieb chester c young:
> > the answer sucks, but is apparently correct.
> 
> If your application involves the caller (e.g. an employee of your
> company) to rate the call he just did, or to enter any data to a
> mysql
> database over the phone right after the call, you could use the "H"
> option (neither T nor h, then) and tell your phone personell about
> it:
> "After the call finished, press * and answer the questions the
> computer
> reads out to you". That way, Asterisk would (expectedly) stay in the
> Audio path and even find out that the call ended if your employee did
> not *g* - and your employees could cut those 7 second delays.
> 
> Your IVR for aprés-call interaction should skip the first digit if it
> happens to be an * though, because it could happen that Asterisk sees
> the far end hangup just a blink before the user hits the * key.

This is for volunteers calling other members of their organization, so
need to keep everything low key and polite.  A volunteer will call in,
either by POT or SIP and will stay connected as Asterisk dials the
number of the fellow member whom they've selected on a browser.

The seven seconds is bad because that's a bit too long between calls -
people tend to loose their concentration.



 
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