[asterisk-users] Queues Service Level

[Melcon Moraes]

Andre, 

Inside [your-queue] on queues.conf:

  servicelevel = 30 ; seconds
  
  With this, SL will show how many calls were answered whitin 30 seconds

Take a good look at the sample queues.log :)
 
[]'s
MM


 -----Original Message-----
From:   Andre Courchesne - Consultant <courchea at net-forces.com>
To:     asterisk-users at lists.digium.com
Cc:     
Sent:  Thu, 11 Jan 2007 13:07:40 -0500
Delivered:  Thu,  11 Jan 2007 15:58:06 
Subject:[asterisk-users] Queues Service Level

There seems to be something about SL for queues since when the show 
queues CLI command is used, it give something like "SL:0.0% within 0s":

pbx*CLI> show queues
1            has 3 calls (max unlimited) in 'rrmemory' strategy (243s 
holdtime), C:174, A:9, SL:0.0% within 0s
   Members:
      SIP/1242 (dynamic) has taken no calls yet
      SIP/1251 (dynamic) has taken 4 calls (last was 15 secs ago)
      SIP/1250 (dynamic) has taken 2 calls (last was 176 secs ago)
      SIP/1253 (dynamic) has taken 10 calls (last was 733 secs ago)
   Callers:
      1. Zap/44-1 (wait: 5:38, prio: 0)
      2. Zap/39-1 (wait: 2:35, prio: 0)
      3. Zap/38-1 (wait: 2:13, prio: 0)


Now, where one would set the SL ratio so that some data could be calculated?

Andre
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-- 
Melcon Moraes <melcon.moraes at terra.com.br>