[asterisk-users] Queues Service Level

[Andre Courchesne - Consultant]

There seems to be something about SL for queues since when the show 
queues CLI command is used, it give something like "SL:0.0% within 0s":

pbx*CLI> show queues
1            has 3 calls (max unlimited) in 'rrmemory' strategy (243s 
holdtime), C:174, A:9, SL:0.0% within 0s
   Members:
      SIP/1242 (dynamic) has taken no calls yet
      SIP/1251 (dynamic) has taken 4 calls (last was 15 secs ago)
      SIP/1250 (dynamic) has taken 2 calls (last was 176 secs ago)
      SIP/1253 (dynamic) has taken 10 calls (last was 733 secs ago)
   Callers:
      1. Zap/44-1 (wait: 5:38, prio: 0)
      2. Zap/39-1 (wait: 2:35, prio: 0)
      3. Zap/38-1 (wait: 2:13, prio: 0)


Now, where one would set the SL ratio so that some data could be calculated?

Andre