[asterisk-users] Queue PROBLEMS

[Andrea Cristofanini -- [Gedam Europe]]

Dear all

I have found this on Queue :
I send calls to PSTN numbers, i set some a variable in the channel, like
CALLERID(name)=${recordid}, and i send the answered calls to  a Queue .
In the softphone i read callerid(name) and do some  action on CRM.
All is sweet till here...


The problem come when i have CALLS WAITING in the queue, all the agent
are busy,  after some times some Agent began available again and the
call is passed to an Agent, in this case callerid(name)  began blank, so
look like that i have lost my variable.


Any idea ??????????????


-- 

Cheers Andrea

Andrea Cristofanini
Gedam Europe Srl
Gedam Advanced Communication Ltd
Torino, Italy
C.so Re Umberto 21
Mobile  : + 39 329 1871756
PSTN    : + 39 011 19824516
FreeVoip: 6838601
http://www.gedameurope.com
http://freevoip.gedameurope.com