[asterisk-users] Agents busy in queue

Mike Lynchfield theclubvoip at gmail.com
Tue Feb 20 11:40:20 MST 2007


Yes first thing is not using 1.4 but as you probably won't budge , try
hints.


exten => 1001,hint,SIP/USER

that will force it to poll status of that peer and reset the queue agent, of
course replace values with actual ones

On 2/20/07, Paul Hales <pdhales at optusnet.com.au> wrote:
>
>
> Are you using attended transfers?
>
> PaulH
>
> On Tue, 2007-02-20 at 15:37 +0500, Kashif Anwar wrote:
> > I need some help with a problem which I'm facing with Asterisk 1.4
> > final release. I'm using static agents in a queue. Sometimes when an
> > agent answers a call in queue and then releases it, the status for
> > that agent in the queue remains busy where as there is not channel
> > associated to that SIP client. For furthur calls in that queue that
> > particular agent receives no more calls unless you unregister and then
> > register that SIP client. This is occuring very regularly.
> >
> > Any one with a solution or idea??
> >
> > Thanks,
> > Kashif.
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-- 
Mike
Sales Manager
http://www.voicemeup.com
Making it happen
1.877.807.VOIP (8647)
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