[asterisk-users] Queues do not accept calls if all agent are busy?

[Angel Heart]

Hi, 

cud any one help me figuring out the problem... When the agent in a queue is engaged, it cannot accept anymore calls, below is the script;

-- AGI Script dialparties.agi completed, returning 0
    -- Executing Dial("Local/2063 at from-internal-aa4b,2", "SIP/2063||tr") in new stack
    -- Called 2063
    -- Local/2063 at from-internal-aa4b,1 is ringing
    -- Got SIP response 486 "Busy Here" back from 10.19.1.158
    -- SIP/2063-084a6c18 is busy
  == Everyone is busy/congested at this time (1:1/0/0)
    -- Executing NoOp("Local/2063 at from-internal-aa4b,2", "Returned to dolocaldial with DIALSTATUS BUSY") in new stack
    -- Executing Macro("Local/2063 at from-internal-aa4b,2", "outisbusy|") in new stack
    -- Executing Playback("Local/2063 at from-internal-aa4b,2", "all-circuits-busy-now") in new stack
    -- Playing 'all-circuits-busy-now' (language 'en')
    -- Local/2063 at from-internal-aa4b,1 answered SIP/10.19.1.157-084eec28
    -- Stopped music on hold on SIP/10.19.1.157-084eec28
    -- Executing Playback("Local/2063 at from-internal-aa4b,2", "pls-try-call-later") in new stack
    -- Playing 'pls-try-call-later' (language 'en')
    -- Executing Macro("Local/2063 at from-internal-aa4b,2", "hangupcall") in new stack


Thanks

Angel

 
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