[asterisk-users] understanding queues

[Drew Gibson]

Elliot Finley wrote:
>
> Hello,
>
>  
>
> I feel like I understand how the dial plan works pretty well with one 
> exception.  It seems like queues are using the stdexen macro to ring 
> the agents/extensions.  Is this normal?  Is there anyway to configure 
> this differently?
>
Hi Elliot,

The queue will use the dial method in the current (or default) context. 
If you want a different dial method for the queue, put the queue in a 
new context along with the code for the new dial method.

For example, assuming call centre phones are on extensions 100 through 
199 ...

[office]

... regular office dialplan here ...

;  Call any extension
exten => _XXX,1,Macro(stdexten,${EXT_${EXTEN}})


[call-centre]

...IVR, etc here ....

;  Only call call centre extensions
exten => _1XX,1,macro(ccexten,${EXT_${EXTEN}})



[macro-stdexten]

... handle dialing this way ....

[macro-ccexten]

... handle dialing that way ...



regards,

Drew

-- 
Drew Gibson

Systems Administrator
OANDA Corporation
416-593-6767 x322
www.oanda.com

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