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Elliot Finley wrote:
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cite="mid0A8710FF880BBB4687AEC66F9DCF7D0C139B33@SERVER1.emerytelcom.com"
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<p> <span>Hello,</span> </p>
<p> <span> </span> </p>
<p> <span>I feel like I understand how the dial plan works pretty
well
with one exception. It seems like queues are using the stdexen macro
to
ring the agents/extensions. Is this normal? Is there anyway to
configure this differently?</span> </p>
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</blockquote>
Hi Elliot,<br>
<br>
The queue will use the dial method in the current (or default) context.
If you want a different dial method for the queue, put the queue in a
new context along with the code for the new dial method.<br>
<br>
For example, assuming call centre phones are on extensions 100 through
199 ...<br>
<br>
[office]<br>
<br>
... regular office dialplan here ...<br>
<br>
; Call any extension<br>
exten => _XXX,1,Macro(stdexten,${EXT_${EXTEN}})<br>
<br>
<br>
[call-centre]<br>
<br>
...IVR, etc here ....<br>
<br>
; Only call call centre extensions<br>
exten => _1XX,1,macro(ccexten,${EXT_${EXTEN}})<br>
<br>
<br>
<br>
[macro-stdexten]<br>
<br>
... handle dialing this way ....<br>
<br>
[macro-ccexten]<br>
<br>
... handle dialing that way ...<br>
<br>
<br>
<br>
regards,<br>
<br>
Drew<br>
<br>
<pre class="moz-signature" cols="72">--
Drew Gibson
Systems Administrator
OANDA Corporation
416-593-6767 x322
<a class="moz-txt-link-abbreviated" href="http://www.oanda.com">www.oanda.com</a>
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