[asterisk-users] Cdr reports

[Jordan Novak]

I am trying to figure out how long a caller waited in queue for someone
to answer versus how long they stayed on the phone after the answer. I
am assuming that the duration is the total talk time and that the
billsecs are the total time in queue. is this correct? or should i be
deducting the billsecs from the duration to get this number?
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