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<DIV><FONT face=Arial size=2><SPAN class=421283716-20082007>I am trying to
figure out how long a caller waited in queue for someone to answer versus how
long they stayed on the phone after the answer. I am assuming that the duration
is the total talk time and that the billsecs are the total time in queue. is
this correct? or should i be deducting the billsecs from the duration to get
this number?</SPAN></FONT></DIV></BODY></HTML>