[asterisk-users] Faulty voicemail

[Anthony Francis]

Adrian Marsh wrote:
> Hi All,
>
> I was made aware today that some of my calls coming in are not going to
> voicemail...  Below are some logs, and the macro that should run on the
> incoming_pstn context for that extension.  I can see that theres a
> non-zero exit before it gets to voicemail, but I've no idea why.  In
> this case theres 2 SIP clients to sim-call.  On other occasions it works
> fine.  In the CDR logs, I can see "NO ANSWER" and "ANSWERED" - what
> would be there if voicemail "answers"?
>
> Asterisk: 1.2.23
>
> [macro-ext-group-home]
> ; ${ARG1} - Virtual Extension (e.g. 2005)
> exten =>
> s,1,ExecIF($["${RECORDSIP}"="TRUE"],Monitor,wav|${TIMESTAMP}-${CALLERID(
> num)}-${MACRO_EXTEN}-${UNIQUEID}.WAV)
> exten =>
> s,2,Dial(SIP/2${ARG1:-2}&SIP/4${ARG1:-2}&SIP/6${ARG1:-2},${OFFICE_TIMEOU
> T},rw)
> exten => s,3,Voicemail(u${ARG1})
> exten => s,103,Voicemail(u${ARG1})
>
>
> The call logs show:
>
> "","07xxxxxxxxx","2000","incomming_pstn","07xxxxxxxxx","IAX2/ubigradin-1
> ","SIP/600-08e0b990","Dial","SIP/200&SIP/400&SIP/600|15|rw","2007-08-14
> 08:49:16",,"2007-08-14 08:49:18",2,0,"NO ANSWER","DOCUMENTATION"
> "","07xxxxxxxxx","2000","incomming_pstn","07xxxxxxxxx","IAX2/ubigradin-2
> ","SIP/600-08e19d58","Dial","SIP/200&SIP/400&SIP/600|15|rw","2007-08-14
> 08:49:46",,"2007-08-14 08:49:56",10,0,"NO ANSWER","DOCUMENTATION"
> "","07xxxxxxxxx","2000","incomming_pstn","07xxxxxxxxx","IAX2/ubigradin-1
> ","SIP/600-08e0b990","VoiceMail","u2000","2007-08-14
> 08:50:37","2007-08-14 08:50:52","2007-08-14
> 08:51:00",23,8,"ANSWERED","DOCUMENTATION"
> "","07xxxxxxxxx","2000","incomming_pstn","07xxxxxxxxx","IAX2/ubigradin-2
> ","SIP/600-08e19d58","Dial","SIP/200&SIP/400&SIP/600|15|rw","2007-08-14
> 08:51:35",,"2007-08-14 08:51:45",10,0,"NO ANSWER","DOCUMENTATION"
> "","07xxxxxxxxx","2000","incomming_pstn","07xxxxxxxxx","IAX2/ubigradin-1
> ","SIP/600-08e0b990","VoiceMail","u2000","2007-08-14
> 08:52:19","2007-08-14 08:52:34","2007-08-14
> 08:52:38",19,4,"ANSWERED","DOCUMENTATION"
>
> And my messages log for that time (for one failed call) shows:
>
> ubiphone*CLI> 
>     -- Accepting AUTHENTICATED call from 193.111.200.135:
>        > requested format = alaw,
>        > requested prefs = (),
>        > actual format = ulaw,
>        > host prefs = (ulaw|alaw),
>        > priority = mine
>
> ubiphone*CLI> 
>     -- Executing Macro("IAX2/ubigradin-2", "ext-group-home|2000") in new
> stack
>     -- Executing ExecIf("IAX2/ubigradin-2",
> "0|Monitor|wav|20070814-085135-07xxxxxxxxxx-2000-1187077895.3392.WAV")
> in new stack
>     -- Executing Dial("IAX2/ubigradin-2",
> "SIP/200&SIP/400&SIP/600|15|rw") in new stack
>
> ubiphone*CLI> 
>     -- Called 200
> Aug 14 08:51:35 NOTICE[30952]: app_dial.c:1076 dial_exec_full: Unable to
> create channel of type 'SIP' (cause 3 - No route to destination)
>     -- Called 600
>
> ubiphone*CLI> 
>     -- SIP/600-08e19d58 is ringing
>
> ubiphone*CLI> 
>     -- SIP/200-08e0b990 is ringing
>
> ubiphone*CLI> 
>   == Spawn extension (macro-ext-group-home, s, 2) exited non-zero on
> 'IAX2/ubigradin-2' in macro 'ext-group-home'
>   == Spawn extension (macro-ext-group-home, s, 2) exited non-zero on
> 'IAX2/ubigradin-2'
>     -- Hungup 'IAX2/ubigradin-2'
>
>
>
> Adrian Marsh
>  
>
>
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Exited non-zero here looks like the caller hungup before going to 
voicemail, the caller is the one thing you can't control.

Anthony