[asterisk-users] Paging Application - Polycom 601

[Al lists]

I'm using Page application with Polycom 501 and 601 and have not seen these
issue,
i would  check firmware on 601 and play with couple different firmware.
are you checking if the chanavail before sending the Page?


On 8/8/07, Bill Andersen <andersen at mwdental.com> wrote:
>
> Asterisk 1.2.13 - Evolution PBX from Intuitive Voice Technologies
>
> We have an installation of 35 SIP phones (Polycom 501) and
> one receptionist phone (Polycom 601).  I have 15 of the 501s
> set up to accept a "Page".  From what I understand, the "Page"
> is done using the asterisk page application that throws the
> extensions into a conference room and then set the originating
> caller to the only one who can talk.
>
> The problem I am having is about 1 out of 25 pages will crash
> the Polycom 601 (receptionist) and the phone will reboot.  This
> leaves all the extensions in the conference room and each
> party must hit "end call" on their phone to get out of the
> conference.  However, the receptionist can't do that because
> that phone restarts.  Once it has rebooted, it does not show
> to be connected to the conference room.  However, I feel like
> it is still "in the conference" - with no way out.
>
> After one of these crashes, the 601 phone will start having one
> way audio (can't hear caller), various other weirdness (side
> car status wrong) and the only way to completely correct the
> problems are to restart asterisk - which I assume kills the
> "rogue" page application.
>
> 1) Has anyone ever seen this problem?
> 2) Is there a way from the CLI to show and kill a page?
> 3) Any suggestions?
>
> Thanks
>
> Bill
>
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