[asterisk-users] Sangoma PRI

[Julian Lyndon-Smith]

Kevin P. Fleming wrote:
> David Gomillion wrote:
> 
>> Last I checked, the replacement with the new firmware is only for those
>> who bought the card in the last year (i.e. the card is still under
>> warranty). Those of us who were early adopters cannot enjoy the
>> improvements of the upgraded firmware without buying all new cards.
> 
> The standard warranty on our cards is two years, and from what I
> remember (but I am software geek so I could easily be wrong) the

Dang! One of mine (TE410P) is 2.5 years ... but the other one (TE405P) 
is definitely younger than that.

/me is going to contact the RMA department tomorrow ...

Thanks for the info.


> firmware upgrades are free within the warranty period, not including
> shipping costs.
> 
> To answer Steve and the other posters: normally what happens in a
> cross-ship firmware upgrade situation is that we send you a card (from
> our RMA stock) with v2 firmware on it, and you send your card back to
> us. When your card arrives, we verify that it works, is under warranty,
> upgrade it to v2 firmware, and put it into our RMA stock. You only ever
> swap cards once (you don't get your original card back unless you really
> want it).
> 
> If you have contacted our RMA department in the past and not gotten an
> adequate response, I would encourage you to try again. In the past few
> months we have begun using SalesForce to track incoming customer
> requests and I'm pretty confident every request now gets a response as
> it should <G>
>