[asterisk-users] Sangoma PRI

[David Gomillion]

(top-posting because Julian did, and I'm too lazy to fix it all)

Last I checked, the replacement with the new firmware is only for those who
bought the card in the last year (i.e. the card is still under warranty).
Those of us who were early adopters cannot enjoy the improvements of the
upgraded firmware without buying all new cards.

Hopefully, I'm wrong and someone will correct me.

On 8/6/07, Julian Lyndon-Smith <asterisk at dotr.com> wrote:
>
> And what of all the folk that have a v1 card (I've got 2 quad-ports
> sitting here) ?
>
> And can you cross-ship a v1 card for a v2 card replacement ?
>
> Julian.
>
> Steve Totaro wrote:
> > Kevin P. Fleming wrote:
> >
> >> Stephen Bosch wrote:
> >>
> >>
> >>
> >>> The only way this will ever happen is if Digium completely redesigns
> the
> >>> card, which is a long way of saying that you will buy a new card
> before
> >>> you have that request filled.
> >>>
> >>>
> >> That is incorrect. The TE4XXP cards with v2 or later firmware *can* be
> >> upgraded in the field, but we have not released an upgrade for those
> >> cards that warrants distributing it to end users (there is a v3 but it
> >> is only necessary for the PCI Express variants). This may change soon,
> >> though, as there is work to produce some improved firmware for all the
> >> TE4XXP cards in process right now. Unfortunately cards with v1 firmware
> >> will not be able to be upgraded in the field.
> >>
> >> Steve Totaro: We regularly allow users to cross-ship (advance
> >> replacement) cards for firmware upgrades; you should not be required to
> >> have your system out of service for any length of time longer than what
> >> it takes to swap cards.
> >>
> >>
> >>
> >
> > Who do I contact for this.  Is the firmware upgrade still free?  My last
> > email to the lady responsible (forgot her name) never replied or her
> > email went into /dev/spam/null.  Can you get the ball rolling or give me
> > an email address please?
> >
> > Thanks,
> > Steve
> >
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>
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