[asterisk-users] Agent Question

[Jakub Głazik]

Dnia 2007-08-01, o godz. 11:47:42
"Jason Adams" <jadams at sumosystems.net> napisał(a):

> Hi, All,
>  
> I have a question about agents and queues.  Right now we have about 4
> queues in our system.  Some agents are in multiple queues.  Our main
> queue is for technical support and it's by far our busiest queue as
> well.  We have the autologoff feature set to 14 sec right now in the
> agents.conf file.  The problem I'm running into is we don't want
> people in our sales queue (who are also in the support queue) to be
> auto logged off from the sales queue.  Is there a good way to
> seperate agents and only have the them logged off from the support
> queue and not the sales queue?

Make different agents with same channels and people behind the phone.
Agent logged of is an agent logged off (in my understanding).

-- 
.: Jakub Głazik,
.: email & jabber: zytek<at>nuxi.pl