[asterisk-users] CDR and Billing Issue

[Jonathan Barratt]

We have the same problem, and it also showed up when clients made three+
way calls. The CDRs would show them making the same call three times
simultaneously as the destination field for the second and third calls
was still showing the first number they had dialed. One of our clients
caught it and asked us how he could have been calling the same person at
the same time as he was already calling them...  Quite embarrassing. Not
sure if issue has been fixed in subsequent release or not...

 

Best,

Jonathan

 

________________________________

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Dovid B
Sent: Monday, April 30, 2007 2:37 PM
To: asterisk-users at lists.digium.com
Subject: [asterisk-users] CDR and Billing Issue

 

Hi Guys,

I am having an issue that I have been able to replicate and I want to
know if anyone else has this.

Extension 100 dials an external number. He speaks for 5 minutes and then
transfers the call to extension 200. Extension 200 speaks for 1 hour.
When we go through the call logs we see the five minute call to the
external number from extension 100. We then see a call from extension
100 to extension 200 for 1 hour. The issue we are having is that we are
billing the clients (100 and 200 are both the same client as ours) for
calls only that hit the PSTN and not internal calls. The issue comes in
that if the call is transfer from one extension to another since we see
it as a call from one extension to another we assume that  it is an
internal call. Is there any way to "fix asterisk" so that it doesn't do
this, am I doing some thing wrong or do all calls have to be attended
transfers ? (We don't want to tell this to the clients because then they
will figure out the loop hole).

 

Thanks a lot.

 

Dovid 

 

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