[asterisk-users] Re: call dispatching - legacy application

[Yossi Ben Hagai]

Hi Adriano,

I agree with Time Bandit - AGI is what you are looking for. I recently had a
similar scenario where I had the check the cid of every customer calling to
a support qeue and check the payment status against a windows CRM app. if
the customer has an unsettled debt the call is redirected to sales rep.
The call flow in your case should be something like this:
- Answer call.
- depending on the API available to the legacy VB app (or AS/400 directly)
you can either write a local script on the * server to perform the query or
host a FastAGI script on the VB app server (or on any other server that can
perform the DB query).
- The script input is the cid and the "output" should be a channel variable
assigned to operator exten.
- Dial the right operator based on the channel variable assigned by the
script (you can also dial the operator within the AGI - but it better to
keep AGI as simple as possible and run as little time as possible.

one last tip - keep in mind that cid is not always available (presentation
restricted) or customer may be calling from different location
(cellphone/office) which is not on your DB - so you might want to present an
IVR menu that allows the customer to enter the cid for the requested
service.

Joss

On 4/27/07, adriano ghezzi <adriano.ghezzi at gmail.com> wrote:

> well more indeep the actual process is
>
> myparser a php script connected "telnet" to aah manager get and parse
> events
> it grab cid from manager event (incoming call)
> it passes cid to a legacy visual basic app that query a db on ibm as/400
> the query return info about customer's status and opened tickets
> now it should instruct asterisk to send the call to the right operator,
> because at the moment I'm not able to do it i do:
> the call get dispatched "Normal way"
> i wait the call ends, the php parser inform another (master vb app)
> that open a pop-up on the pc of the operator that processed the call
> and update the customer'ts ticket
>
> what i would like is to dispatch the call to a specific operator eg
> the "preferred" customer's operator.
>
> thanks to Brad.
> ciao!
>
>
>
>
> 2007/4/26, adriano ghezzi <adriano.ghezzi at gmail.com>:
> > Hy all
> >
> > need to preprocess
> > 1) incoming call get caller id lookup some info in my db,
> > 2) based on the result dispatch the call to the right operator
> >
> > step 1 is ok I developped a small .php script that connect manager and
> > parse events, now I have to tell AAH do dispatch call to the right
> > operator
> >
> > questions
> > 1) is this the right practice ?
> > 2) where to find a complete manager api reference, (to buy too)
> >
> > note that
> > there is a legacy application that query the db actually php script
> > send the request to this app and wait for response
> >
> > I'm a programmer at very first installation of AAH , just testing
> capabilities
> >
> > thanks in advance for any help and suggestion.
> >
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