[asterisk-users] My Polycom IP 501 is formatted its file system itself

[»Steven Ringwald«]

Noah Miller wrote:
> Hi Chandra -
>
>> We bought 10 Polycom IP 501 Phones. Our all nine phones are working fine
>> except one phone. When I tried to connect my phone with my network, It
>> automatically formatted its file system. Now, It is not booting.
>>
>> What I have to do now? Can  you please tell me the solution.
>
> What is it doing?  Do you get a boot menu at all?  Is it totally dead
> (won't power up)?  Are you using a boot server (TFTP, FTP, HTTP,
> HTTPS)?
>
> If it's totally dead, you'll want to speak with your Polycom reseller.
> They should replace it for you.  If the phone boots, and you can get
> into the boot menu, it may be that there is a configuration option in
> the boot menu that is preventing the phone from talking to your boot
> server. 


If you can get to the boot menu (where it offers to let you configure a 
server to boot off of), you can recover with a firmware image. You 
usually can get these only from resellers (because Polycom doesn't want 
to deal with customer support on an individual basis). Let me know if 
you can get this far; I might be able to help.

Steve