[asterisk-users] Queue trouble

[Suity Zsolt]

Stephen Bosch wrote:
> Suity Zsolt wrote:
>> Hi everyone,
>>
>> I'm in trouble with queue.
>> There are a little local radio station with one studio and we have to
>> switch queued callers to the live program. Everything works fine
>> (counting callers, periodic announcements), but while the announcement
>> is played for 'firs in line' caller, studio gets a free line out not the
>> caller.
> 
> Is the phone ringing when they pick up?
The phone stops ringing while announcement plays, even if timeout is not 
reached.

> If it's not ringing, the call is not being distributed to your agent.

I'm new in asterisk world, is it a config problem?


Thank you!

--
Suich