[asterisk-users] Queue trouble

[Stephen Bosch]

Suity Zsolt wrote:
> Hi everyone,
> 
> I'm in trouble with queue.
> There are a little local radio station with one studio and we have to
> switch queued callers to the live program. Everything works fine
> (counting callers, periodic announcements), but while the announcement
> is played for 'firs in line' caller, studio gets a free line out not the
> caller.

Is the phone ringing when they pick up?

If it's not ringing, the call is not being distributed to your agent.

-Stephen-