[asterisk-users] queue report problem

[Drew Gibson]

An open source queue log analyzer that we find useful...
http://www.micpc.com/qloganalyzer/
in combination with CDR analysis...
http://www.areski.net/asterisk-stat-v2/about.php

regards,

Drew

Rilawich Ango wrote:
> HI all,
>  I have a queue say 5000 and there are 10 member in the queue.  When
> there is a call to the queue, the members will ring according to the
> defined strategy.  In day end, I have to create a report about the
> queue and its member.  But I found that it is very difficult to find
> the relation for the call to queue and the member who pick the call in
> CDR.  Say, caller A calls the queue, queue member 9 pick the call.  I
> want to know the caller A waiting time, conversion time for Caller A
> and member 9.  Such relationship is very difficult to find in CDR.
> Anyone have such experience and how can I get such information?
> ango
>
-- 

Drew Gibson

Systems Administrator
OANDA Corporation

www.oanda.com