[asterisk-users] agents and music on hold with autoanswer..

[MAS!]

My colleague left our company, then I have to manage all our phones  
lines and asterisk: please, apologize me because I'm 'absolute  
beginner' about voip/asterisk!!

Well... all seems work fine; we have some queues and some agents; the  
"music on hold" works fine when the agent press the hold button on  
the phone (thomson); the agents have the 'autoanwser' flag on.

BUT if the agent have to go elsewhere for some minutes (coffe break,  
go to piss, and so on..), usually he press the 'hold' button on the  
phone; if a new call arrive, asterisk send the call to the agent's  
phone, since it seems 'free'; but the phone is 'on hold'; and the  
caller don't hear 'anything' (no music, nothing at all) until the  
agent press (of course) again the button (but usually the caller hang  
up since he don't hear anything)

there is a way to send the 'music on hold' to the caller even with  
the asterisk send the call to the phone (autoanswer on) but the  
'hold' button is already pressed?

I have to search/manage the asterisk config or the phone one?

We are using asterisk 1.2.1 with Thomson ST2030.

this is the asterisk log:

(...)
    -- Executing Queue("CAPI/ISDN4/********-ce", "coda_azienda|t| 
3600") in new stack
     -- Started music on hold, class 'music', on channel 'CAPI/ISDN4/ 
******-ce'
     -- agent_call, call to agent '1005' call on 'SIP/barbaran-621c'
     -- Playing 'beep' (language 'it')
     -- Called Agent/1005
     -- Agent/1005 answered CAPI/ISDN4/******-ce

[WARNING: in the truth the Agent is in hold mode now; there is the  
autoanswer on]

     -- Playing 'wsa_from_coda_w' (language 'it')
Apr 11 12:23:17 NOTICE[13534]: res_musiconhold.c:507 monmp3thread:  
Request to schedule in the past?!?!
     -- Stopped music on hold on CAPI/ISDN4/*****-ce

[AND NOW THE CALLER DON'T HEAR ANYTHING	until the agent will press  
the hold button again]

I'd like to send some music to the caller now... :(

thank you in advance for all!

bye bye

MAS!