[asterisk-users] Queue failover and wrap time

[BJ Weschke]

On 9/25/06, Michelle Dupuis <support at ocg.ca> wrote:
> I have a asterisk box with some queues for a call center and need help on
> two points:
>
> 1. I have a scenario where if a queue has no agents logged in, an inbound
> call should immediately failover to the failover destination for that queue.
> However, this does not seem to be working in that, even if no agents are
> logged in, the call goes into the queue.  Is there a config option I'm
> missing (or did I misunderstand how the failover works?)
>
> 2. I have the wrap time set ideally for agents, but sometimes they want to
> pickup the next call in queue before the wrap time expires.  Is there a way
> for agents to grab the next call?
>

 1) joinempty=strict

 2) Not at the preseent time, no.


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