[asterisk-users] problems with Polycom 500 boot up

[Jessee J Holmes]

Dear Steve,

This is very puzzling, it should take.

bootrom.ld is the file on your FTP server right? Does your FTP server  
show the phone pinging it in the FTP application logs?

Which bootrom are you trying to load. The latest should be 3.2.2 I  
believe.....

Let me know and I'll see what I can find you. You shouldn't have a  
corrupted bootrom chip, but I won't rule it out just yet.


Jessee Holmes
Atacomm / Ataractic Corporation
www.atacomm.com
V: 1-877-700-VOIP
jholmes at atacomm.com

Looking for voice over IP products?  Visit our VoIP store at http:// 
voipstore.atacomm.com/


On Sep 20, 2006, at 12:18 PM, Forum wrote:

> Thanks for your response.
>
>
>
> Unfortunately I still receive the same error – ‘Error updating  
> bootrom’ – no matter what version of sip and the bootROM I upload  
> to the ftp site. I have even used the latest release of the fimware  
> – could I have somehow broke the phone with a corrupted flash. How  
> do I do a full format when it can not update the bootROM?
>
>
>
> Steve
>
>
>
> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk- 
> users-bounces at lists.digium.com] On Behalf Of Jessee J Holmes
> Sent: Friday, September 15, 2006 7:17 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] problems with Polycom 500 boot up
>
>
>
> Dear Steve,
>
>
>
> The phone may be looking for it's specific configuration files (not  
> phone1.cfg, but instead 0004F........cfg {or [mac].cfg}). In our  
> past experience, if the phone was ever formatted (fully formatted),  
> the phone will request this from the FTP server specified. Of  
> course confirm your phone's login to your FTP server is correct,  
> confirm the phone is logging in and grabbing the files (should be  
> able to be done through your FTP program's interface).
>
>
>
> Also, as odd as this sounds, check your firewall on your network.  
> In the past, we've ran into some weird things happening where the  
> firewall will let some Polycom phones through, but not all. So  
> confirm your Polycom phone is talking to your FTP client (again  
> your log files can tell you this).
>
>
>
> For further information, I suggest looking at one of our  
> knowledgeable articles on this topic: http://voipstore.atacomm.com/ 
> Support/KB/ViewArticle.aspx/27934028032-1-24.htm
>
>
>
>
>
>
>
> Jessee Holmes
> Atacomm / Ataractic Corporation
> www.atacomm.com
> V: 1-877-700-VOIP
> jholmes at atacomm.com
>
> Looking for voice over IP products?  Visit our VoIP store at http:// 
> voipstore.atacomm.com/
>
>
>
>
>
> On Sep 14, 2006, at 4:03 PM, Forum wrote:
>
>
>
>
> I have a Polycom 500 that I am having issues with provisioning via  
> an ftp server. I have a bunch of 301’s that find the server and  
> configure without an issue. For some reason the 500 gives me an  
> error that it ‘could not contact boot server’ and will reboot  
> continuously.  I also get the error ‘Error updating Bootrom’. I am  
> using Bootrom 3.2.1. What files do I need on the ftp server ? – I  
> have sip.Id, bootrom.Id, sip.ver, phone1.cfg and sip.cfg.
>
>
>
> Any help would be appreciated!
>
>
>
> Steve
>
>
>
>
>
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