<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; ">Dear Steve,<DIV><BR class="khtml-block-placeholder"></DIV><DIV>This is very puzzling, it should take.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>bootrom.ld is the file on your FTP server right? Does your FTP server show the phone pinging it in the FTP application logs?</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Which bootrom are you trying to load. The latest should be 3.2.2 I believe.....</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Let me know and I'll see what I can find you. You shouldn't have a corrupted bootrom chip, but I won't rule it out just yet.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><BR><DIV> <SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica">Jessee Holmes</FONT></P><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica">Atacomm / Ataractic Corporation</FONT></P><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica">www.atacomm.com</FONT></P><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica">V: 1-877-700-VOIP</FONT></P><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica"><A href="mailto:jholmes@atacomm.com">jholmes@atacomm.com</A></FONT></P><P style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; min-height: 14.0px"><BR></P><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica">Looking for voice over IP products? Visit our VoIP store at <A href="http://voipstore.atacomm.com">http://voipstore.atacomm.com</A>/</FONT></P><BR class="Apple-interchange-newline"></SPAN> </DIV><BR><DIV><DIV>On Sep 20, 2006, at 12:18 PM, Forum wrote:</DIV><BR class="Apple-interchange-newline"><BLOCKQUOTE type="cite"> <DIV class="Section1"><P class="MsoNormal"><FONT size="2" color="navy" face="Arial"><SPAN style="font-size: 10.0pt;font-family:Arial;color:navy">Thanks for your response.<O:P></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" color="navy" face="Arial"><SPAN style="font-size: 10.0pt;font-family:Arial;color:navy"><O:P> </O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" color="navy" face="Arial"><SPAN style="font-size: 10.0pt;font-family:Arial;color:navy">Unfortunately I still receive the same error – ‘Error updating bootrom’ – no matter what version of sip and the bootROM I upload to the ftp site. I have even used the latest release of the fimware – could I have somehow broke the phone with a corrupted flash. How do I do a full format when it can not update the bootROM?<O:P></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" color="navy" face="Arial"><SPAN style="font-size: 10.0pt;font-family:Arial;color:navy"><O:P> </O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" color="navy" face="Arial"><SPAN style="font-size: 10.0pt;font-family:Arial;color:navy">Steve<O:P></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" color="navy" face="Arial"><SPAN style="font-size: 10.0pt;font-family:Arial;color:navy"><O:P> </O:P></SPAN></FONT></P> <DIV> <DIV class="MsoNormal" align="center" style="text-align:center"><FONT size="3" face="Times New Roman"><SPAN style="font-size:12.0pt"> <HR size="2" width="100%" align="center" tabindex="-1"> </SPAN></FONT></DIV><P class="MsoNormal"><B><FONT size="2" face="Tahoma"><SPAN style="font-size:10.0pt; font-family:Tahoma;font-weight:bold">From:</SPAN></FONT></B><FONT size="2" face="Tahoma"><SPAN style="font-size:10.0pt;font-family:Tahoma"> asterisk-users-bounces@lists.digium.com [<A href="mailto:asterisk-users-bounces@lists.digium.com">mailto:asterisk-users-bounces@lists.digium.com</A>] <B><SPAN style="font-weight: bold">On Behalf Of </SPAN></B>Jessee J Holmes<BR> <B><SPAN style="font-weight:bold">Sent:</SPAN></B> Friday, September 15, 2006 7:17 AM<BR> <B><SPAN style="font-weight:bold">To:</SPAN></B> Asterisk Users Mailing List - Non-Commercial Discussion<BR> <B><SPAN style="font-weight:bold">Subject:</SPAN></B> Re: [asterisk-users] problems with Polycom 500 boot up</SPAN></FONT><O:P></O:P></P> </DIV><P class="MsoNormal"><FONT size="3" face="Times New Roman"><SPAN style="font-size: 12.0pt"><O:P> </O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="3" face="Times New Roman"><SPAN style="font-size: 12.0pt">Dear Steve,<O:P></O:P></SPAN></FONT></P> <DIV><P class="MsoNormal"><FONT size="3" face="Times New Roman"><SPAN style="font-size: 12.0pt"><O:P> </O:P></SPAN></FONT></P> </DIV> <DIV><P class="MsoNormal"><FONT size="3" face="Times New Roman"><SPAN style="font-size: 12.0pt">The phone may be looking for it's specific configuration files (not phone1.cfg, but instead 0004F........cfg {or [mac].cfg}). In our past experience, if the phone was ever formatted (fully formatted), the phone will request this from the FTP server specified. Of course confirm your phone's login to your FTP server is correct, confirm the phone is logging in and grabbing the files (should be able to be done through your FTP program's interface).<O:P></O:P></SPAN></FONT></P> </DIV> <DIV><P class="MsoNormal"><FONT size="3" face="Times New Roman"><SPAN style="font-size: 12.0pt"><O:P> </O:P></SPAN></FONT></P> </DIV> <DIV><P class="MsoNormal"><FONT size="3" face="Times New Roman"><SPAN style="font-size: 12.0pt">Also, as odd as this sounds, check your firewall on your network. In the past, we've ran into some weird things happening where the firewall will let some Polycom phones through, but not all. So confirm your Polycom phone is talking to your FTP client (again your log files can tell you this).<O:P></O:P></SPAN></FONT></P> </DIV> <DIV><P class="MsoNormal"><FONT size="3" face="Times New Roman"><SPAN style="font-size: 12.0pt"><O:P> </O:P></SPAN></FONT></P> </DIV> <DIV><P class="MsoNormal"><FONT size="3" face="Times New Roman"><SPAN style="font-size: 12.0pt">For further information, I suggest looking at one of our knowledgeable articles on this topic: <A href="http://voipstore.atacomm.com/Support/KB/ViewArticle.aspx/27934028032-1-24.htm">http://voipstore.atacomm.com/Support/KB/ViewArticle.aspx/27934028032-1-24.htm</A><O:P></O:P></SPAN></FONT></P> </DIV> <DIV><P class="MsoNormal"><FONT size="3" face="Times New Roman"><SPAN style="font-size: 12.0pt"><O:P> </O:P></SPAN></FONT></P> </DIV> <DIV><P class="MsoNormal"><FONT size="3" face="Times New Roman"><SPAN style="font-size: 12.0pt"><O:P> </O:P></SPAN></FONT></P> </DIV> <DIV><P class="MsoNormal"><FONT size="3" face="Times New Roman"><SPAN style="font-size: 12.0pt"><O:P> </O:P></SPAN></FONT></P> <DIV><SPAN style="border-spacing: 0px 0px;text-align:auto;-khtml-text-decorations-in-effect: none; -apple-text-size-adjust: auto;orphans: 2;widows: 2;word-spacing:0px"><DIV style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; "><FONT size="1" color="black" face="Helvetica"><SPAN style="font-size:9.0pt;font-family:Helvetica;color:black">Jessee Holmes<O:P></O:P></SPAN></FONT></DIV><DIV style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; "><FONT size="1" color="black" face="Helvetica"><SPAN style="font-size:9.0pt;font-family:Helvetica;color:black">Atacomm / Ataractic Corporation<O:P></O:P></SPAN></FONT></DIV><DIV style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; "><FONT size="1" color="black" face="Helvetica"><SPAN style="font-size:9.0pt;font-family:Helvetica;color:black">www.atacomm.com<O:P></O:P></SPAN></FONT></DIV><DIV style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; "><FONT size="1" color="black" face="Helvetica"><SPAN style="font-size:9.0pt;font-family:Helvetica;color:black">V: 1-877-700-VOIP<O:P></O:P></SPAN></FONT></DIV><DIV style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; "><FONT size="1" color="black" face="Helvetica"><SPAN style="font-size:9.0pt;font-family:Helvetica;color:black"><A href="mailto:jholmes@atacomm.com">jholmes@atacomm.com</A><O:P></O:P></SPAN></FONT></DIV><DIV style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; min-height: 14px; "><FONT size="1" color="black" face="Helvetica"><SPAN style="font-size:9.0pt;font-family:Helvetica; color:black"><O:P> </O:P></SPAN></FONT></DIV><DIV style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; "><FONT size="1" color="black" face="Helvetica"><SPAN style="font-size:9.0pt;font-family:Helvetica;color:black">Looking for voice over IP products? Visit our VoIP store at <A href="http://voipstore.atacomm.com">http://voipstore.atacomm.com</A>/<O:P></O:P></SPAN></FONT></DIV><P class="MsoNormal"><FONT size="1" color="black" face="Helvetica"><SPAN style="font-size:9.0pt;font-family:Helvetica;color:black"><BR> <BR> </SPAN></FONT><O:P></O:P></P> </SPAN></DIV><P class="MsoNormal"><FONT size="3" face="Times New Roman"><SPAN style="font-size: 12.0pt"><O:P> </O:P></SPAN></FONT></P> <DIV> <DIV><P class="MsoNormal"><FONT size="3" face="Times New Roman"><SPAN style="font-size: 12.0pt">On Sep 14, 2006, at 4:03 PM, Forum wrote:<O:P></O:P></SPAN></FONT></P> </DIV><P class="MsoNormal"><FONT size="3" face="Times New Roman"><SPAN style="font-size: 12.0pt"><BR> <BR> <O:P></O:P></SPAN></FONT></P> <DIV><P class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><FONT size="2" face="Arial"><SPAN lang="EN-AU" style="font-size:10.0pt;font-family:Arial">I have a Polycom 500 that I am having issues with provisioning via an ftp server. I have a bunch of 301’s that find the server and configure without an issue. For some reason the 500 gives me an error that it ‘could not contact boot server’ and will reboot continuously. I also get the error ‘Error updating Bootrom’. I am using Bootrom 3.2.1. What files do I need on the ftp server ? – I have sip.Id, bootrom.Id, sip.ver, phone1.cfg and sip.cfg. <O:P></O:P></SPAN></FONT><O:P></O:P></P><P class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><FONT size="2" face="Arial"><SPAN lang="EN-AU" style="font-size:10.0pt;font-family:Arial"><O:P> </O:P></SPAN></FONT><O:P></O:P></P><P class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><FONT size="2" face="Arial"><SPAN lang="EN-AU" style="font-size:10.0pt;font-family:Arial">Any help would be appreciated!<O:P></O:P></SPAN></FONT><O:P></O:P></P><P class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><FONT size="2" face="Arial"><SPAN lang="EN-AU" style="font-size:10.0pt;font-family:Arial"><O:P> </O:P></SPAN></FONT><O:P></O:P></P><P class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><FONT size="2" face="Arial"><SPAN lang="EN-AU" style="font-size:10.0pt;font-family:Arial">Steve<O:P></O:P></SPAN></FONT><O:P></O:P></P><P class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><FONT size="2" face="Arial"><SPAN lang="EN-AU" style="font-size:10.0pt;font-family:Arial"><O:P> </O:P></SPAN></FONT><O:P></O:P></P><P class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><FONT size="3" face="Times New Roman"><SPAN lang="EN-AU" style="font-size:12.0pt"><O:P> </O:P></SPAN><O:P></O:P></FONT></P> </DIV> <DIV><P class="MsoNormal"><FONT size="3" face="Times New Roman"><SPAN style="font-size: 12.0pt">_______________________________________________<O:P></O:P></SPAN></FONT></P> </DIV> <DIV><P class="MsoNormal"><FONT size="3" face="Times New Roman"><SPAN style="font-size: 12.0pt">--Bandwidth and Colocation provided by Easynews.com --<O:P></O:P></SPAN></FONT></P> </DIV> <DIV style="min-height: 14px"><P class="MsoNormal"><FONT size="3" face="Times New Roman"><SPAN style="font-size: 12.0pt"><O:P> </O:P></SPAN></FONT></P> </DIV> <DIV><P class="MsoNormal"><FONT size="3" face="Times New Roman"><SPAN style="font-size: 12.0pt">asterisk-users mailing list<O:P></O:P></SPAN></FONT></P> </DIV> <DIV><P class="MsoNormal"><FONT size="3" face="Times New Roman"><SPAN style="font-size: 12.0pt">To UNSUBSCRIBE or update options visit:<O:P></O:P></SPAN></FONT></P> </DIV> <DIV><P class="MsoNormal"><SPAN class="apple-converted-space"><FONT size="3" face="Times New Roman"><SPAN style="font-size:12.0pt"> </SPAN></FONT></SPAN><A href="http://lists.digium.com/mailman/listinfo/asterisk-users">http://lists.digium.com/mailman/listinfo/asterisk-users</A><O:P></O:P></P> </DIV> </DIV><P class="MsoNormal"><FONT size="3" face="Times New Roman"><SPAN style="font-size: 12.0pt"><O:P> </O:P></SPAN></FONT></P> </DIV> </DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">_______________________________________________</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">--Bandwidth and Colocation provided by Easynews.com --</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">asterisk-users mailing list</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">To UNSUBSCRIBE or update options visit:</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><SPAN class="Apple-converted-space"> </SPAN><A href="http://lists.digium.com/mailman/listinfo/asterisk-users">http://lists.digium.com/mailman/listinfo/asterisk-users</A></DIV> </BLOCKQUOTE></DIV><BR></DIV></BODY></HTML>