[asterisk-users] non-technical, dealing with users giving feedback

[Matt Riddell (IT)]

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stoffell wrote:
> Hi list,
> 
> Any suggestions on how to deal correctly (socially and technically)
> with users "complaining" about features/issues? For instance, users
> complaining about echo; personally I ask the user(s) to give me all
> the details when reporting echo (like; using handset/speaker,
> internal/external call, volume, location, time, phone number, ..).
> 
> This goes well the very first time, but the users (and I understand
> that) forget some details, or after a few times, don't give the
> details anymore.. Result, troubleshooting gets much harder.
> 
> Is there a good way to deal with these situations without annoying the
> users or myself too much?

Search Daily Asterisk News for echo:

http://www.sineapps.com/news.php?rssid=1437

:)

- --
Cheers,

Matt Riddell
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