[asterisk-users] Flexible Wrap Up Time for Queue

Xue Liangliang xueliangliang at gmail.com
Wed Sep 13 23:37:15 MST 2006


Hi, all currently we have a requirement from our customer. They want to 
capture the wrap up time for agent, they want the agents status become 
wrap up state automatically after a successful call, and only change 
back to available state when the agent send some indication to pabx 
server( via dial certain number maybe?). However I check through 
queues.conf, agents.conf, can only find a static wrapup time setting, 
which cannot fit our customer requirement. Does any one have any work 
arounds?

*ps. we use AgentCallbackLogin


Regards,
Liangliang


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