[asterisk-users] Polycom new firmware and bootrom

[Douglas Garstang]

The reseller doesn't hassle us... it just takes them several days to fulfill simple requests.
 

-----Original Message-----
From: Jessee J Holmes [mailto:jholmes at atacomm.com]
Sent: Thursday, September 07, 2006 12:45 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Polycom new firmware and bootrom


I agree, Polycom should make this publicly available; but unfortunately, I've seen worse policies out there *cough* Cisco *cough*. 

The reseller shouldn't give you any hassle about it .... and if they do, or if you can't reach them for whatever reason (A.K.A. no email replies or phones being answered), that's violation of the contract they had to sign to be Polycom Authorized in the first place, and Polycom will take immediate action to rectify the situation if that's the case. I'd suggest finding another place to purchase from if your current reseller is giving you troubles with getting the firmware for you.

The firmware is probably about a 50 MB download (i think) and can be downloaded via HTTP or FTP.


Jessee Holmes

Atacomm / Ataractic Corporation

www.atacomm.com

V: 1-877-700-VOIP

jholmes at atacomm.com




Looking for voice over IP products?  Visit our VoIP store at http://voipstore.atacomm.com/



On Sep 7, 2006, at 1:19 PM, Douglas Garstang wrote:


That process is worse than pulling teeth!

-----Original Message-----
From: Jessee J Holmes [ mailto:jholmes at atacomm.com]
Sent: Thursday, September 07, 2006 11:25 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Polycom new firmware and bootrom


All authorized Polycom resellers will have access to this firmware and are required to provide this firmware to you. Contact the reseller you purchased the Polycom phone from. 



Jessee Holmes
Atacomm / Ataractic Corporation
www.atacomm.com
V: 1-877-700-VOIP
jholmes at atacomm.com

Looking for voice over IP products?  Visit our VoIP store at http://voipstore.atacomm.com/


On Sep 7, 2006, at 11:55 AM, Bruce Reeves wrote:


Typically you have to go to a reseller who you purchased Polycom equipment from. Even then it can be tricky since they have to find away to get you the files with out upsetting Polycom.


On 9/7/06, Douglas Garstang < dgarstang at oneeighty.com> wrote: 

Polycom are analy retentive about giving out software updates.

> -----Original Message-----
> From: Nathan Alberti [mailto: asterisk at iipc.com.au]
> Sent: Thursday, September 07, 2006 10:25 AM 
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] Polycom new firmware and bootrom
>
>
>
>
> Stupid question.... where did you find it ? 
>
>
> Looked at their site downloads and under the extranet site but could
> only see old versions.
>
> Nathan.
>
> On 07/09/2006, at 10:21 AM, Chris Dos wrote:
>
> > Well, it seems that Polycom has release new firmware 2.0.1 and
> > bootrom 3.2.2.
> > I've proceded to upgrade all my ip430 phones because they were
> > essentially
> > broken with the original firmware. 
> >
> > All the phones boot up fine now, grab their files.  They
> just won't
> > talk to the
> > asterisk server any more.   I just figured out that I need to hard
> > code the sip 
> > server and tell it to talk udp only.  After this, the
> phones worked
> > again.
> >
> > Any idea on what I need to configure to fix the phones so
> they will
> > know which 
> > server to talk to and only talk to it via udp?
> >
> >     Chris
> >
> > _______________________________________________
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-- 
Bruce
Nortex Networks 
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