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<DIV><SPAN class=108253819-07092006><FONT face=Arial color=#0000ff size=2>The
reseller doesn't hassle us... it just takes them several days to fulfill simple
requests.</FONT></SPAN></DIV>
<DIV><SPAN class=108253819-07092006></SPAN> </DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff 2px solid; MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> Jessee J Holmes
[mailto:jholmes@atacomm.com]<BR><B>Sent:</B> Thursday, September 07, 2006
12:45 PM<BR><B>To:</B> Asterisk Users Mailing List - Non-Commercial
Discussion<BR><B>Subject:</B> Re: [asterisk-users] Polycom new firmware and
bootrom<BR><BR></FONT></DIV>I agree, Polycom should make this publicly
available; but unfortunately, I've seen worse policies out there *cough* Cisco
*cough*.
<DIV><BR class=khtml-block-placeholder></DIV>
<DIV>The reseller shouldn't give you any hassle about it .... and if they do,
or if you can't reach them for whatever reason (A.K.A. no email replies or
phones being answered), that's violation of the contract they had to sign to
be Polycom Authorized in the first place, and Polycom will take immediate
action to rectify the situation if that's the case. I'd suggest finding
another place to purchase from if your current reseller is giving you troubles
with getting the firmware for you.</DIV>
<DIV><BR class=khtml-block-placeholder></DIV>
<DIV>The firmware is probably about a 50 MB download (i think) and can be
downloaded via HTTP or FTP.</DIV>
<DIV><BR class=khtml-block-placeholder></DIV>
<DIV><BR>
<DIV><SPAN class=Apple-style-span
style="WORD-SPACING: 0px; FONT: 12px Helvetica; TEXT-TRANSFORM: none; COLOR: rgb(0,0,0); TEXT-INDENT: 0px; WHITE-SPACE: normal; LETTER-SPACING: normal; BORDER-COLLAPSE: separate; border-spacing: 0px 0px; khtml-text-decorations-in-effect: none; apple-text-size-adjust: auto; orphans: 2; widows: 2">
<P style="MARGIN: 0px"><FONT style="FONT: 12px Helvetica" face=Helvetica
size=3>Jessee Holmes</FONT></P>
<P style="MARGIN: 0px"><FONT style="FONT: 12px Helvetica" face=Helvetica
size=3>Atacomm / Ataractic Corporation</FONT></P>
<P style="MARGIN: 0px"><FONT style="FONT: 12px Helvetica" face=Helvetica
size=3>www.atacomm.com</FONT></P>
<P style="MARGIN: 0px"><FONT style="FONT: 12px Helvetica" face=Helvetica
size=3>V: 1-877-700-VOIP</FONT></P>
<P style="MARGIN: 0px"><FONT style="FONT: 12px Helvetica" face=Helvetica
size=3><A href="mailto:jholmes@atacomm.com">jholmes@atacomm.com</A></FONT></P>
<P style="MIN-HEIGHT: 14px; MARGIN: 0px; FONT: 12px Helvetica"><BR></P>
<P style="MARGIN: 0px"><FONT style="FONT: 12px Helvetica" face=Helvetica
size=3>Looking for voice over IP products? Visit our VoIP store at <A
href="http://voipstore.atacomm.com">http://voipstore.atacomm.com</A>/</FONT></P><BR
class=Apple-interchange-newline></SPAN></DIV><BR>
<DIV>
<DIV>On Sep 7, 2006, at 1:19 PM, Douglas Garstang wrote:</DIV><BR
class=Apple-interchange-newline>
<BLOCKQUOTE type="cite">
<DIV><SPAN class=124001918-07092006><FONT face=Arial color=#0000ff
size=2>That process is worse than pulling teeth!</FONT></SPAN></DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff 2px solid; MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> Jessee J Holmes [<A
href="mailto:jholmes@atacomm.com">mailto:jholmes@atacomm.com</A>]<BR><B>Sent:</B>
Thursday, September 07, 2006 11:25 AM<BR><B>To:</B> Asterisk Users Mailing
List - Non-Commercial Discussion<BR><B>Subject:</B> Re: [asterisk-users]
Polycom new firmware and bootrom<BR><BR></FONT></DIV>All authorized
Polycom resellers will have access to this firmware and are required to
provide this firmware to you. Contact the reseller you purchased the
Polycom phone from.
<DIV><BR class=khtml-block-placeholder></DIV>
<DIV><BR>
<DIV><SPAN class=Apple-style-span
style="WORD-SPACING: 0px; FONT: 12px Helvetica; TEXT-TRANSFORM: none; COLOR: rgb(0,0,0); TEXT-INDENT: 0px; WHITE-SPACE: normal; LETTER-SPACING: normal; BORDER-COLLAPSE: separate; border-spacing: 0px 0px; khtml-text-decorations-in-effect: none; apple-text-size-adjust: auto; orphans: 2; widows: 2">
<DIV style="MARGIN: 0px"><FONT style="FONT: 12px Helvetica" face=Helvetica
size=3>Jessee Holmes</FONT></DIV>
<DIV style="MARGIN: 0px"><FONT style="FONT: 12px Helvetica" face=Helvetica
size=3>Atacomm / Ataractic Corporation</FONT></DIV>
<DIV style="MARGIN: 0px"><FONT style="FONT: 12px Helvetica" face=Helvetica
size=3>www.atacomm.com</FONT></DIV>
<DIV style="MARGIN: 0px"><FONT style="FONT: 12px Helvetica" face=Helvetica
size=3>V: 1-877-700-VOIP</FONT></DIV>
<DIV style="MARGIN: 0px"><FONT style="FONT: 12px Helvetica" face=Helvetica
size=3><A
href="mailto:jholmes@atacomm.com">jholmes@atacomm.com</A></FONT></DIV>
<DIV
style="MIN-HEIGHT: 14px; MARGIN: 0px; FONT: 12px Helvetica"><BR></DIV>
<DIV style="MARGIN: 0px"><FONT style="FONT: 12px Helvetica" face=Helvetica
size=3>Looking for voice over IP products? Visit our VoIP store at
<A
href="http://voipstore.atacomm.com">http://voipstore.atacomm.com</A>/</FONT></DIV><BR
class=Apple-interchange-newline></SPAN></DIV><BR>
<DIV>
<DIV>On Sep 7, 2006, at 11:55 AM, Bruce Reeves wrote:</DIV><BR
class=Apple-interchange-newline>
<BLOCKQUOTE type="cite">Typically you have to go to a reseller who you
purchased Polycom equipment from. Even then it can be tricky since they
have to find away to get you the files with out upsetting
Polycom.<BR><BR>
<DIV><SPAN class=gmail_quote>On 9/7/06, <B
class=gmail_sendername>Douglas Garstang</B> <<A
href="mailto:dgarstang@oneeighty.com">dgarstang@oneeighty.com</A>>
wrote:</SPAN>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">Polycom
are analy retentive about giving out software updates.<BR><BR>>
-----Original Message-----<BR>> From: Nathan Alberti [mailto:<A
href="mailto:asterisk@iipc.com.au">asterisk@iipc.com.au</A>]<BR>>
Sent: Thursday, September 07, 2006 10:25 AM <BR>> To: Asterisk
Users Mailing List - Non-Commercial Discussion<BR>> Subject: Re:
[asterisk-users] Polycom new firmware and
bootrom<BR>><BR>><BR>><BR>><BR>> Stupid question....
where did you find it ? <BR>><BR>><BR>> Looked at their site
downloads and under the extranet site but could<BR>> only see old
versions.<BR>><BR>> Nathan.<BR>><BR>> On 07/09/2006, at
10:21 AM, Chris Dos wrote:<BR>><BR>> > Well, it seems that
Polycom has release new firmware 2.0.1 and<BR>> > bootrom
3.2.2.<BR>> > I've proceded to upgrade all my ip430 phones
because they were<BR>> > essentially<BR>> > broken with
the original firmware. <BR>> ><BR>> > All the phones boot
up fine now, grab their files. They<BR>> just
won't<BR>> > talk to the<BR>> > asterisk server any
more. I just figured out that I need to hard<BR>> >
code the sip <BR>> > server and tell it to talk udp
only. After this, the<BR>> phones worked<BR>> >
again.<BR>> ><BR>> > Any idea on what I need to configure
to fix the phones so<BR>> they will<BR>> > know which
<BR>> > server to talk to and only talk to it via udp?<BR>>
><BR>> > Chris<BR>> ><BR>>
> _______________________________________________<BR>> >
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clear=all><BR>-- <BR>Bruce<BR>Nortex Networks
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