[asterisk-users] How to notify an ACD agent before he/she picks up

[MF]

Anyone knows if I can get to know the operator ACD choosed to send the 
call by using  Realtime Queue,   or maybe via the manager?


> Hi,
>
> I need to send a message to an agent when the ACD starts to ring on 
> he/she.
> I have and application already built that sends such a message (just 
> like a cti),  just don't know how to get from asterisk which agent was 
> selected prior to ringing him   (or during ringing),  so that I can 
> get information about the call and send it over.
>
>
> any one done this?
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