[asterisk-users] Roundrobin not working on PRI

[Andres]

Zeeshan Zakaria wrote:

> Hi everybody,
>  
> My client had just installed a PRI in his office for his phone line, 
> with 30 DIDs. Main phone number ends in 1900 and DIDs last 4 digits 
> are from 3570 to 3599. Now when caller calls number ending in 1900, 
> call comes in with DID 1900, and asterisk answers it. Second caller 
> calls, call comes in again as DID 1900, asterisk rejects it because 
> the line is busy. So the caller gets message from the PSTN side, that 
> line is busy.
>  
> My understanding was that caller will call number ending with 1900 and 
> call will come in on Asterisk with DID 3570. Another caller will call 
> and call will come in as DID 3571. And this was supposed to be done by 
> the PRI service provider

Thats not correct.  The call will come in with whatever the user 
dialed.  If he dialed XXX1900 then you will see 1900.  If he dialed 
XXX3570 then you will see 3570.  If you want to handle multiple callers 
simultaneously dialing the same number then setup a queue or handle them 
which ever way you prefer.

> .
>  
> Am I doing something wrong here, do I have to configure something in 
> Asterisk, or do I have to call the service provider. They say that 
> everything is ok on their side and our system needs to be configured 
> properly.
>
> -- 
> Zeeshan A Zakaria
>
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