[asterisk-users] Operator Console(s)/Shared Call Appearances
worldsense at gmail.com
Fri Sep 1 14:30:47 MST 2006
I'm back on this subject again. What's the best way to have both
phones ring simultaneously across say 3 operators + the executive?
On 7/24/06, Jerry Jones <jjones at danrj.com> wrote:
> Asterisk does not yet support bridged calls
> You can easily have a button labeled exec 1 ring on her phone at the
> same time it rings the execs phone, and have one light if he is on
> the phone
> Also FOP works great
> On Jul 23, 2006, at 3:42 PM, Mr. Jones wrote:
> > Thanks Sebastian -
> > You're right - I have limited experience in this area :)
> > I think the idea below is workable, except we actually want it to work
> > in the other direction - sort of.
> > Essentially we want the receptionist to screen the calls when she's
> > available. The executive should have option to answer the phone if its
> > after hours, or they know the receptionist isn't available (or perhaps
> > they recognize the caller ID and just want to take the call).
> > Can you think of how this might work? I suppose the executive could be
> > a member of his own queue?
> >> What do you think about this idea;
> >> 1. Call comes in at one of the executive numbers.
> >> 2. Executive phone starts ringing for a predetermined time.
> >> 3. The callerid is changed to also reflect the name/number of called
> >> executive, so that the receptionist knows for who the call was.
> >> 4. The call is dropped into a queue for the receptionist (queue
> >> because
> >> multiple calls to the receptionist at the same time are possible).
> >> This setup isn't all that hard, and doesn't require more than 4 sip
> >> accounts / phones and one queue, with one agent. Furthermore, if your
> >> company starts to grow, and more receptionists that have to answer
> >> the
> >> phone are needed, it's quite easy, all you have to do is add a sip
> >> account, one agent and add that agent to the existing queue. (About 2
> >> minutes...)
> >> --
> >> Sebastian Berm
> >> iPronto Communications
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