[asterisk-users] 911 versus 9.911

Jay Milk ast-users at skimmilk.net
Fri Sep 1 08:05:21 MST 2006

I once worked for a big accounting firm who eliminated this problem very 
simply -- they used "7" to get a trunk. 7911 and 911 would still get you 
an emergency operator, but accidental 911 calls were all but a thing of 
the past.

Aaron Daniel wrote:
> On Wed, 2006-08-30 at 20:10 -0700, George Pajari wrote:
>> I'd rather pay the fine than the liability settlement when found 
>> negligent in a lawsuit because someone panicked, repeatedly dialled 911, 
>> and could not reach Emergency when their coworker had a major myocardial 
>> infarction right beside them.
>> We configure all our systems, regardless of whether or not they have a 
>> "dial-9 for an outside line" dialplan, to route both 911 and 9911 to an 
>> outside line and 911.
>> We also log every call so when someone does dial and hangup, we send Big 
>> Eric to their cube to rearrange a few fingers on their dialling hand :-)
> Most people are going to attempt to dial 911 regardless of where they
> are, especially if they're in a panic... We use both 911 and 9911 (our
> nortel expects 9911, but allows 911), which seems to be better for users
> that aren't used to the dial 9 to get out mentality.  100 accidental
> calls is worth the 1 time that someone could die because they don't
> realize that they're supposed to dial 9911 instead.  We've actually had
> on several occasions people in my office dial 911 on accident when
> dialing something like 91800. and ended up hitting the 1 twice, and
> usually dispatch just calls back and asks what was up.
> Just my 2 cents.
> Aaron
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