[asterisk-users] Re: 911 versus 9.911
asterisk at tescogroup.com
Fri Sep 1 06:47:58 MST 2006
I have been thinking of sending a page when asterisk dials 911.
beep "Attention, 911 has been dialed by " dialing-extension " whose callerID is " callerID.
I think an email would also be appropriate for HR/facility records.
Does anyone know how to send an email from the dialplan?
I assume I would need an agi for this, but I would want to spawn it off and not affect the call to 911, but also not wait for the
call to finish either.
So, the second question is, how do I spawn a second call flow without affecting the first?
"Matthew Crocker" <matthew at crocker.com> wrote in message news:4E1A02A9-B1DF-4B79-A612-EFFC74663332 at crocker.com...
I have enabled outside extension '911' and '11' for emergency
service. This way users can either dial '9911' or '911' to get to a
PSAP. I would rather have a couple accidential 911 calls than a
death because someone forgot to dial a 2nd 9. When people are
freaking out they fall back on muscle memory. Many won't pay
attention to wether they need to dial 9 for an outside line and then
911 for emergency.
> I know every second counts in a real 911 situation, but what about adding a pause in the call flow. Maybe a 1 second pause before
> actually passing the digits to the provider. This gives the user 1 second to realize the mistake and hang up, longer than 1
> seconds is a real emergency.
> Just a thought.
> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk- users-bounces at lists.digium.com] On Behalf Of Jason Aarons (US)
> Sent: Wednesday, August 30, 2006 10:36 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [asterisk-users] 911 versus 9.911
> Is there a FCC or other North America requirement that I provide 911 versus 9.911. I want to require users to dial 9.911 in our
> office, and remove 911. Are there any statutory requirements or laws about this? User accidentially dial 9 then 1 then another
> 1 and hangup. Weve educated them to stay on the line and ever hang up, but they hang up anyway, resulting in fines for excess
> hangups to 911.
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Matthew S. Crocker
Crocker Communications, Inc.
PO BOX 710
Greenfield, MA 01302-0710
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