[asterisk-users] 911 versus 9.911

Matthew Crocker matthew at crocker.com
Fri Sep 1 06:06:27 MST 2006

I have enabled outside extension '911' and '11' for emergency  
service.  This way users can either dial '9911' or '911' to get to a  
PSAP.  I would rather have a couple accidential 911 calls than a  
death because someone forgot to dial a 2nd 9.  When people are  
freaking out they fall back on muscle memory.  Many won't pay  
attention to wether they need to dial 9 for an outside line and then  
911 for emergency.

> I know every second counts in a real 911 situation, but what about  
> adding a pause in the call flow. Maybe a 1 second pause before  
> actually passing the digits to the provider. This gives the user 1  
> second to realize the mistake and hang up, longer than 1 seconds is  
> a real emergency.
> Just a thought.
> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk- 
> users-bounces at lists.digium.com] On Behalf Of Jason Aarons (US)
> Sent: Wednesday, August 30, 2006 10:36 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [asterisk-users] 911 versus 9.911
> Is there a FCC or other North America requirement that I provide  
> 911 versus 9.911.  I want to require users to dial 9.911 in our  
> office, and remove 911.   Are there any statutory requirements or  
> laws about this? User accidentially dial 9 then 1 then another 1  
> and hangup.  We’ve educated them to stay on the line and ever hang  
> up, but they hang up anyway, resulting in fines for excess hangups  
> to 911.
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Matthew S. Crocker
Vice President
Crocker Communications, Inc.
Internet Division
PO BOX 710
Greenfield, MA 01302-0710

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