[asterisk-users] Maximum talktime in a queue?

[Rajkumar S]

Hi Lenz,

On 10/25/06, Lenz <lenz-ml at loway.it> wrote:
> if you use Local channels for agents (or callback agents), you can easily
> do this in the Dial() command after the Local channel is called.

I am using call back agents. Pardon me if this is obvious, but the
dial is performed by the queue app, so how do I control the dial
command? A bit more elaboration will be of great help.

>  Of course
> your clients may get a bit angry at being disconnected, it is usually
> better to jave each agent stay aware od the call length and occasionally
> tolerate longer calls :)
> Just my $0.02

I am replacing an old call center system with asterisk, which had this
facility. So the clients are pretty used to getting cut at 5 minutes.
So every one tries to make the calls short and sweet :)


thanks a lot,

raj

> On Wed, 25 Oct 2006 15:06:35 +0200, Rajkumar S
> <rajkumars+asterisk at gmail.com> wrote:
>
> > Hi,
> >
> > Is it possible to define maximum talk time in a queue? ie any one who
> > joins a queue should not be able to talk more than say 5 minutes to
> > the agent.
> >
> > raj