[asterisk-users] Polycom boot error

[Dean Collins]

Hi Jesse,

 

Do you know if latest bootrom (3.2.2) and firmware (2.0.1) loads up onto
Polycom IP500's?

Or are they only for the later models?

 

Do you know if you can still use TFTP for these software updates?

 

 

Cheers,

 

Dean

 

 

 

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Jessee J
Holmes
Sent: Friday, 20 October 2006 10:09 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Polycom boot error

 

The correct way to perform a factory reset on the Polycom phone is
documented in one of our knowledge-base Articles, number: KB-001032

 

http://voipstore.atacomm.com/Support/KB/ViewArticle.aspx/27934028032-1-1
3.htm

 

You want to do a "factory format" to COMPLETELY erase everything on the
phone.

 

After this is done you can have the Polycom phone get the latest bootrom
(important for this type of error) and firmware from your FTP or TFTP
server set up at your office. If you don't have one, nows the time to
learn (admin guide and normal IT knowledge), get one and use that to get
the latest bootrom (3.2.2) and firmware (2.0.1 or 1.6.7 if you don't
want to attempt version 2 yet) on your phones.

 

That should resolve your problem.

 

You can get the bootrom and firmware from your service provider,
distributor, or reseller as long as they are Polycom certified.

 

Hope that helps.

 

Jessee Holmes

Atacomm / Ataractic Corporation

www.atacomm.com

V: 1-877-700-VOIP

jholmes at atacomm.com

 

Looking for voice over IP products?  Visit our VoIP store at
http://voipstore.atacomm.com/

 

 

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