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<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>Hi Jesse,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>Do you know if </span></font><span
class=apple-style-span><font size=1 color=black face=Helvetica><span
style='font-size:9.0pt;font-family:Helvetica;color:black'>latest bootrom
(3.2.2) and firmware (2.0.1) loads up onto Polycom IP500’s?</span></font></span><span
class=apple-style-span><font size=1 face=Helvetica><span style='font-size:9.0pt;
font-family:Helvetica'><o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=apple-style-span><font size=1 color=black
face=Helvetica><span style='font-size:9.0pt;font-family:Helvetica;color:black'>Or
are they only for the later models?<o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=apple-style-span><font size=1 color=black
face=Helvetica><span style='font-size:9.0pt;font-family:Helvetica;color:black'><o:p> </o:p></span></font></span></p>
<p class=MsoNormal><span class=apple-style-span><font size=1 color=black
face=Helvetica><span style='font-size:9.0pt;font-family:Helvetica;color:black'>Do
you know if you can still use TFTP for these software updates?<o:p></o:p></span></font></span></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>Cheers,</span></font><font color=black><span
style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>Dean</span></font><font color=black><span
style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=navy face="Times New Roman"><span
style='font-size:12.0pt;color:navy'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div style='border:none;border-left:solid blue 1.5pt;padding:0cm 0cm 0cm 4.0pt'>
<div style='border:none;border-left:solid blue 1.5pt;padding:0cm 0cm 0cm 4.0pt'>
<div>
<p class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Jessee J Holmes<br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, 20 October 2006
10:09 AM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">Asterisk
Users Mailing List - Non-Commercial Discussion</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [asterisk-users]
Polycom boot error</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>The correct way to perform a factory reset on the Polycom phone is
documented in one of our knowledge-base </span></font><span
class=apple-style-span><font size=1 face=Verdana><span style='font-size:8.0pt;
font-family:Verdana'>Articles, number: KB-001032</span></font></span><o:p></o:p></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><a
href="http://voipstore.atacomm.com/Support/KB/ViewArticle.aspx/27934028032-1-13.htm">http://voipstore.atacomm.com/Support/KB/ViewArticle.aspx/27934028032-1-13.htm</a><o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><span class=apple-style-span><font size=1 face=Helvetica><span
style='font-size:9.0pt;font-family:Helvetica'>You want to do a "factory
format" to COMPLETELY erase everything on the phone.</span></font></span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<div>
<p class=MsoNormal><span class=apple-style-span><font size=1 face=Helvetica><span
style='font-size:9.0pt;font-family:Helvetica'>After this is done you can have
the Polycom phone get the latest bootrom (important for this type of error) and
firmware from your FTP or TFTP server set up at your office. If you don't have
one, nows the time to learn (admin guide and normal IT knowledge), get one and
use that to get the latest bootrom (3.2.2) and firmware (2.0.1 or 1.6.7 if you
don't want to attempt version 2 yet) on your phones.</span></font></span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><span class=apple-style-span><font size=1 face=Helvetica><span
style='font-size:9.0pt;font-family:Helvetica'>That should resolve your problem.</span></font></span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>You can get the bootrom and firmware from your service provider,
distributor, or reseller as long as they are Polycom certified.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Hope that helps.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div><span style='border-spacing: 0px 0px;text-align:auto;-khtml-text-decorations-in-effect: none;
-apple-text-size-adjust: auto;orphans: 2;widows: 2;word-spacing:0px'>
<p style='margin:0cm;margin-bottom:.0001pt'><font size=1 color=black
face=Helvetica><span style='font-size:9.0pt;font-family:Helvetica;color:black'>Jessee
Holmes<o:p></o:p></span></font></p>
<p style='margin:0cm;margin-bottom:.0001pt'><font size=1 color=black
face=Helvetica><span style='font-size:9.0pt;font-family:Helvetica;color:black'>Atacomm
/ Ataractic Corporation<o:p></o:p></span></font></p>
<p style='margin:0cm;margin-bottom:.0001pt'><font size=1 color=black
face=Helvetica><span style='font-size:9.0pt;font-family:Helvetica;color:black'>www.atacomm.com<o:p></o:p></span></font></p>
<p style='margin:0cm;margin-bottom:.0001pt'><font size=1 color=black
face=Helvetica><span style='font-size:9.0pt;font-family:Helvetica;color:black'>V:
1-877-700-VOIP<o:p></o:p></span></font></p>
<p style='margin:0cm;margin-bottom:.0001pt'><font size=1 color=black
face=Helvetica><span style='font-size:9.0pt;font-family:Helvetica;color:black'><a
href="mailto:jholmes@atacomm.com">jholmes@atacomm.com</a><o:p></o:p></span></font></p>
<p style='margin:0cm;margin-bottom:.0001pt;min-height: 14.0px'><font size=1
color=black face=Helvetica><span style='font-size:9.0pt;font-family:Helvetica;
color:black'><o:p> </o:p></span></font></p>
<p style='margin:0cm;margin-bottom:.0001pt'><font size=1 color=black
face=Helvetica><span style='font-size:9.0pt;font-family:Helvetica;color:black'>Looking
for voice over IP products? Visit our VoIP store at <a
href="http://voipstore.atacomm.com">http://voipstore.atacomm.com</a>/<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'></span><o:p> </o:p></span></font></p>
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