[asterisk-users] IVR problem

[Conrad Wood]

On Tue, 2006-10-17 at 11:12 -0700, Jack Morgan wrote:
> All,
> 
> I'm not able to play background files since this morning. I'm seeing this 
> error message in the logs:
> 
> [Oct 17 10:23:56] WARNING[4572] file.c: File 
> custom/asterisk-prospectus_IVR-main-day does not exist in any format
> [Oct 17 10:23:56] WARNING[4572] file.c: Unable to open 
> custom/asterisk-prospectus_IVR-main-day (format 0x4 (ulaw)): Permission 
> denied
> [Oct 17 10:23:56] WARNING[4572] pbx.c: ast_streamfile failed on IAX2/teliax-2 
> for custom/asterisk-prospectus_IVR-main-day
> 
> I know the file is there & was working last week. I did update some files on 
> the server over the weekend. I built Asterisk from  SVN-trunk-r44731. Any 
> help?

Well, Permission denied does make it quite obvious ;-)
Assuming it runs on linux try 'ps axu|grep asterisk', That will list the
user id of the asterisk process, then run 
chown userid ......custom/asterisk-prospectus_IVR-main-day.*
a google for unix file permissions might help too.

Conrad