[asterisk-users] RE: Welcome to the "asterisk-users" mailing list

[Jessee J Holmes]

Most want the 2.0.1 firmware for a few reasons:

A) They have the latest; although, this is a poor reason, it's still  
a reason people download and use the latest firmware - remember here  
always, "If it's not broken, DON'T fix it!"

B) They are hoping to fix a previous problem they've had in the past  
(i.e. stability issues - usually caused by other factors besides just  
firmware)

C) They are told to. IF you are needing to talk to a support  
professional, especially Polycom, you NEED to upgrade to the latest  
firmware or they simply will not help you (most of the times anyways)

These are a few I can think of anyways; and unfortunately, it's going  
to be a problem sooner or later.



Jessee Holmes
Atacomm / Ataractic Corporation
www.atacomm.com
V: 1-877-700-VOIP
jholmes at atacomm.com

Looking for voice over IP products?  Visit our VoIP store at http:// 
voipstore.atacomm.com/


On Oct 10, 2006, at 4:56 PM, Eric ManxPower Wieling wrote:

> What I don't understand is why people MUST use the 2.0.x firmware.
>
> Jessee J Holmes wrote:
>> A few of our technical support staff here at Atacomm are currently  
>> working on this issue with Polycom, Digium and one of our  
>> customer's (who posted in here earlier this week).
>> There are some major differences from the 1.x.x firmware and the  
>> 2.01 firmware. Obviously, many on here, voip-info.org, and all  
>> over the Internet have reported troubles where their presence  
>> feature that stops working after they upgrade their Polycom phones  
>> to firmware revision 2.0.1 when the phones are configured with an  
>> Asterisk system. A couple new things have been added to the .cfg  
>> files that MUST now be set in order for presence to work again  
>> with an Asterisk system.
>> In the sip.cfg file:
>> feature feature.1.name="presence" feature.1.enabled="1"
>> In the phone[mac].cfg file:
>> <attendant attendant.uri="user_112 at password_112" attendant.reg=""/>
>> However, there are still confirmed problems with this setup (i.e.  
>> LEDs not working), which Polycom and ourselves are currently  
>> testing in our labs trying to fix. The reasoning for this is  
>> Digium doesn't seem to follow the "standards" for presence support  
>> and are currently working to change this functionality within  
>> Asterisk. Polycom designed their phones, and specifically their  
>> firmware, to work with the "standards" (more specifically, the  
>> Microsoft LCS - Live Communications Server).
>> This issue has been reported on multiple instances to Polycom,  
>> Digium, and ourselves; but, no real resolution is completed yet.  
>> We'll continue working on this issue within our labs and post an  
>> official answer when one is available.
>> Sorry for the bit of bad news, if anyone is willing to contribute  
>> working / half working code, we'd be more than happy to look at it  
>> and work with Polycom and Digium on getting this fixed for  
>> everyone AS
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