[asterisk-users] Request for help with DISA (Not taking my input number correctly?)

[Steve Totaro]

Crazy Boy wrote:
> Hi,
>
> Thank you for response. I configured DISA and its working sometimes 
> and not working sometimes. Here I am sending the configuration and 
> output on Asterisk server console:
>
> Extensions.conf file content:
>
> [custom-CLID]
> exten => s,1,Answer
> exten => s,2,DigitTimeout(5)
> exten => s,3,ResponseTimeout(10)
> exten => s,4,Authenticate(1234)
> exten => s,5,DISA(no-password|disa-ext)
>
> [disa-ext]
> exten => _X.,1,DIAL(IAX2/chandra at teliax/${EXTEN},30,tr)
>
> Output on server console:
>
>     -- Playing 'custom/v1' (language 'en')
>   == CDR updated on Zap/1-1
>     -- Executing Goto("Zap/1-1", "custom-CLID|s|1") in new stack
>     -- Goto (custom-CLID,s,1)
>     -- Executing Answer("Zap/1-1", "") in new stack
>     -- Executing DigitTimeout("Zap/1-1", "5") in new stack
>     -- Set Digit Timeout to 5
>     -- Executing ResponseTimeout("Zap/1-1", "10") in new stack
>     -- Set Response Timeout to 10
>     -- Executing Authenticate("Zap/1-1", "1234") in new stack
>     -- Playing 'agent-pass' (language 'en')
>     -- Playing 'auth-thankyou' (language 'en')
>     -- Executing DISA("Zap/1-1", "no-password|disa-ext") in new stack
>     -- Executing Dial("Zap/1-1", 
> "IAX2/chandra at teliax/187773456|30|tr") in new stack
>     -- Called chandra at teliax/187773456
>     -- Hungup 'IAX2/teliax-1'
>   == Everyone is busy/congested at this time (1:0/0/1)
>     -- Hungup 'Zap/1-1'
>
> What is happening is:
>
> 1) I called my zap number from my mobile
> 2) My IVR is responding
> 3) I entered a extension number to access DISA
> 4) Asterisk asked the secret (PIN) code to access DISA
> 5) I entered password of DISA
> 6) After validating the password, its giving Dial tone to dial a USA 
> number
> 7) I entered 17187773456 (This is a toll free number) to test
> 8) Call is going sometimes and call is not going sometimes. If we 
> observe on server console, its not taking my input number properly and 
> taking my input phone number wrongly.
> 9) I tested from other mobiles also. But, its not taking my input 
> number as i entered sometimes.
> 9) What is the wrong?
>
> Please tell me. Looking forward to your response. Thank you.
>
> Regards,
> Chandra.
>
>
Do you have relaxdtmf set in your zap conf file?  Try from a landline 
phone and see if you have the same issue.  If you have relaxdtmf=yes try 
no and test again, or do the opposite.  It is obvious that asterisk is 
getting dtmf but it is mixing it up. 

Also try dialing other companies IVRs and navigating the menus, maybe 
your cell phone is just screwed up?

Is the call going through any other boxes that may have DTMF settings 
misconfigured?  I have seen DTMF come out in doubles (ie you press 911 
and asterisk sees 99111).

Thanks,
Steve Totaro