[asterisk-users] RE: Snom 360 Multiple calls on hold help

[Noah Miller]

Hi Ron -

> I get the first call, press hold. Second call comes in, I press hold. Then I
> scroll thru the calls on hold, hit transfer then hit the speed dial or dial
> extension. Thats wrong I take it? Can you show me the call process then on
> how to transfer calls if this wrong?? Im setting up a mock lab here in a few
> minutes to test some more myself!

I'm not as familiar with the transfer features on Snom phones, but on
many other SIP phones, the call you are transferring needs to be
active (not on hold).  Have you tried taking the call off hold before
transferring?

- Noah



> On 11/21/06, Usman Tahir <Usman.Tahir at snom.de> wrote:
> > Hi Brad,
> >
> > Keep Call join on Xfer (2 calls) to off, and Transfer on Onhook: off as
> well
> > if the receptionist is by chance putting the handset on hook. But I think
> > the problem is neither of these. It could be that the Transfer key is
> being
> > pressed twice and that would indeed join the two calls together as the
> > second key press tells the phone about the Xfer destination.
> >
> > Regards,
> > Usman.
> >
> >
> >
> > ------------------------------
> >
> > Message: 11
> > Date: Mon, 20 Nov 2006 13:41:43 -0700
> > From: "Ron McCarthy" <ronmccar at gmail.com>
> > Subject: [asterisk-users] Snom 360 Multiple calls on hold help
> > To: "Asterisk Users Mailing List - Non-Commercial Discussion"
> >         <asterisk-users at lists.digium.com>
> > Message-ID:
> >
> <3885f4fe0611201241k67fbfc3fx40f54906c7d0be5e at mail.gmail.com
> >
> > Content-Type: text/plain; charset="iso-8859-1"
> >
> > Hi everyone,
> >
> > Ive just installed a bunch of Snom 360s, and now having a NIGHTMARE of
> > problems! Ive got a receponist phone with a extra sidecar on it. And when
> > she gets 2+ calls and puts them on hold, when she goes to transfer them
> out
> > the calls on hold get merged together. Somehow the calls on hold get
> merged
> > and not to the extension needed!! Any help on this would be great guys,
> that
> > would be great!!!
> >
> > Thanks!
> > Brad
> >
> >
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