[asterisk-users] Agents that handle calls from multiple queues

[Douglas Garstang]

What about creating _two_ appearances on the phone, one for each queue?

-----Original Message-----
From: Ardjan Zwartjes [mailto:A.Zwartjes at telecats.nl]
Sent: Wednesday, November 08, 2006 2:20 AM
To: asterisk-users at lists.digium.com
Subject: [asterisk-users] Agents that handle calls from multiple queues


Hi everybody,
 
I've got an Asterisk configuration where an agent handles calls from multiple queues. At the moment I'm using the default Queue application and I encountered the following problem: When there are calls waiting in multiple queues the selection of which call is handled by the Agent is more or less random. It would be nice if the call that was waiting the longest was handled first. I've been looking at ICD as an alternative to the Queue application but as far as I could see this project hasn't been updated for quite some time now. Does anybody know of an alternative or a way to get the desired behaviour?
 
Thanks,
Ardjan Zwartjes.

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