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<DIV><SPAN class=411260317-08112006><FONT face=Arial color=#0000ff size=2>What
about creating _two_ appearances on the phone, one for each
queue?</FONT></SPAN></DIV>
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<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> Ardjan Zwartjes
[mailto:A.Zwartjes@telecats.nl]<BR><B>Sent:</B> Wednesday, November 08, 2006
2:20 AM<BR><B>To:</B> asterisk-users@lists.digium.com<BR><B>Subject:</B>
[asterisk-users] Agents that handle calls from multiple
queues<BR><BR></FONT></DIV>
<DIV><SPAN class=250181309-08112006><FONT face=Arial size=2>Hi
everybody,</FONT></SPAN></DIV>
<DIV><SPAN class=250181309-08112006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=250181309-08112006><FONT face=Arial size=2>I've got an
Asterisk configuration where an agent handles calls from multiple queues. At
the moment I'm using the default Queue application and I encountered the
following problem: When there are calls waiting in multiple queues the
selection of which call is handled by the Agent is more or less random. It
would be nice if the call that was waiting the longest was handled first. I've
been looking at ICD as an alternative to the Queue application but as far as I
could see this project hasn't been updated for quite some time now. Does
anybody know of an alternative or a way to get the desired
behaviour?</FONT></SPAN></DIV>
<DIV><SPAN class=250181309-08112006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=250181309-08112006><FONT face=Arial
size=2>Thanks,</FONT></SPAN></DIV>
<DIV><SPAN class=250181309-08112006><FONT face=Arial size=2>Ardjan
Zwartjes.</FONT></SPAN></DIV></BLOCKQUOTE></BODY></HTML>