[asterisk-users] RE: Queues and multiple lines

[Shane O'Cain]

I think you could enable call waiting (*70) on those stations and they would
have the second line ring in. This is what I have done in the past. The
second call would continue to use the ring strategy configured in the queue.


You can also enable call waiting from the Asterisk command line by typing:
database put CW XXX ENABLED (where XXX is the extension) 

Not sure if this is what you're looking for, but hope it helps.

Regards,
Shane


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Message: 9
Date: Tue, 07 Nov 2006 12:39:25 -0600
From: Michael Sampson <msampson at yourccsteam.com>
Subject: [asterisk-users] Queues and multiple lines
To: Asterisk Users Mailing List - Non-Commercial Discussion
	<asterisk-users at lists.digium.com>
Message-ID: <4550D2DD.8090608 at yourccsteam.com>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

Say I have agents using a softphone like eyebeam that has 6 lines. They 
log in to the queue. Say there are 3 agents in my queue. 3 calls come in 
and all three agents are on a call. Now a fourth call comes in. Is it 
possible to have it setup so that the 4 call rings on line 2 of one of 
my agents, if they don't get it within the time limit it rings on line 2 
of another agent and so on. An agent can then put their current call on 
hold and go to the new call, say something like "thanks for calling 
please hold", then go back to their first call, finish it up and then go 
back to the second call. I hope that made sense. I'm sure there is a way 
to get it done, but how flexible is the current queue system in Asterisk 
with stuff like this?

-- 
Michael Sampson
Information Systems Manager
Customer Contact Services
msampson at yourccsteam.com
952-936-4000