[asterisk-users] incoming call destination: IVR not working

[Mark Bryant]

Hi, I am a newbie putting together my first Asterisk system and having a
problem with the IVR handling incoming calls. 

 

I installed the Asterisk Trixbox version 1.2.2 with a X100P FXO PCI card.  I
have a PSTN line connected to the card.  I set up two extensions: 200 and
201.  I created a test IVR that says, "for sales, press 1, for support,
press 2".  If you press 1 it should go to extension 200, if you press 2, it
should go to extension 201.  I setup two software SIP phones: SJ and Xlite
(one for one extension and one for the other).  If I dial 7777 from the
softphones, everything works as expected.  I can also dial out and between
the phones.  The problem is that if someone dials in, the IVR does not
respond to what they press (1 or 2) and after repeating the greeting three
times, hangs up.  If I change the incoming destination to go directly to one
of the extensions instead of the IVR, it works fine.  I am guessing it has
something to do with the IVR recognizing the DTMF but not sure what to do
from here.

 

TIA for any help or suggestions.

 

-mark

 

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