[asterisk-users] Newbie questions about Voice mail

Sun Nov 5 13:21:19 MST 2006

Hi Brian,

Uhmmm as it appears you are using a centrex service from your telco
(your comment about not having any pabx)

I need to ask this question......are you sure that under your current
commercial arrangements you are actually allowed to continue to use the
telco as your centrex provider but not use them for your voicemail?

Also if you decided to use a separate asterisk server for your voicemail
service how would calls be transferred to this number?

Would the carrier allow you to host and asterisk service off some of
your existing centrex extensions? Would this incur a cost or similar.

I think for your bosses 'discovery' report the answer would be 

Yes to can asterisk be used as just a voicemail server
Yes to people can operate with the same methods of retrival they
currently do
Yes to people can also retrieve via additional methods such as web or
email
And finally yes this will save us money in the longer term at 6c per
minute currently.

The next step should be
1a/ You boss decides You or someone in your team skill up in asterisk
Or
Regards,

Dean Collins
Cognation Pty Ltd
dean at cognation.net
+1-212-203-4357 Ph

> -----Original Message-----
> From: bdk at unb.ca [mailto:bdk at unb.ca]
> Sent: Sunday, 5 November 2006 3:02 PM
> To: Dean Collins
> Cc: bdk at unb.ca; Asterisk Users Mailing List - Non-Commercial
Discussion
> Subject: RE: [asterisk-users] Newbie questions about Voice mail
> 
> Dean
> 
> Thanks for responding. I have added more info in your reply. Right now
we
> do not operate our own PBX or voice mail system. All of the service is
> provided by the telco. As a start I was wondering if I could simply
put in
> asterisk to do just voicemail. I am assuming the telco can configure
all
> the phone to automatically call forward to "asterisk" on no answer. If
> asterisk can handle this I am assuming that a user would just call
some
> number to retiev voice mail. They would lose the call waiting light on
> their phone so the email notification of a voice mail would be
necessary.
> 
> 
> ......Brian
> 
> 
> On Sun, 5 Nov 2006, Dean Collins wrote:
> 
> > Date: Sun, 5 Nov 2006 00:04:36 -0500
> > From: Dean Collins <Dean at cognation.net>
> > To: bdk at unb.ca,
> >     Asterisk Users Mailing List - Non-Commercial Discussion
> >     <asterisk-users at lists.digium.com>
> > Subject: RE: [asterisk-users] Newbie questions about Voice mail
> >
> > Hi Brian,
> > I'm sure some other people will give you better answers but quick
> > answers are;
> >
> > 1/ Depends on volume of message leaving/collection, is it in a
single
> > location? Multiple locations with multiple time zones?
> 
> Two locations, one time zone. Could be two different systems since
they
> are in two different cites connected by a 1G connection.
> 
> 
> >
> > Estimate the number of voicemails left per hour and reply with this.
> >
> >
> There are about 3000 phones. Some are busier than others os lets say 2
> messages per phone per day. An they are mostly in the peak work day so
> lets say 500 per hour and the average length is 30 seconds.
> 
> 
> > 2/ retrieve either via deliver to email or dial in to a number to
> > collect voicemail via phone (or collect and play via a website)
> >
> What does the conversion and how does one handle bulk updates? to
users?
> How much control does the user have?
> 
> > How are the retrieving their voicemail now? Do you want to replicate
> > this for ease of replacement as near as possible?
> 
> Right now we are using the voice mail service provided by the teclo
and
> are spending $0.06 per minute. The user connects to the voice mail by
> dialing  *99 and entering a password on their office set or remoetely
by
> dialing 123-MAIL on any phone (123 is the three digit prefix of their
> phone number) and then entering their password. They do not have any
> voice to email service today. If possible I would like to ease the
> transition if it can be done. Lots of stepswill follow discovery if it
can
> be done. >
> > 3/ Not sure what you mean by tie in?
> >
> How do you match a voice mail box to an email address?
> Can there be multiple email addresses for one voice mail box?
> 
> 
> > 4/ Sure, how do you have this configured at the moment? Why not
> > replicate voicemail group delivery in the same format?
> 
> Talkmail is a service provided by the telco where you group a bunch of
> numbers together so you can send the same message to all of them at
the
> same time.
> 
> >
> >
> >
> >
> > Cheers,
> >
> > Dean
> >
> >
> >> -----Original Message-----
> >> From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-
> >> bounces at lists.digium.com] On Behalf Of bdk at unb.ca
> >> Sent: Saturday, 4 November 2006 11:54 PM
> >> To: asterisk-users at lists.digium.com
> >> Subject: [asterisk-users] Newbie questions about Voice mail
> >>
> >>
> >> I am totally ignorant about actually using asterisk for any
purpose. I
> >> have read some of the docs but not all. I am currently doing a
> > telephone
> >> audit for my company and one of the issues is voice mail. We are
> > spending
> >> quit a bit of money with our telco for voice mail services and I
was
> >> wondering about using asterisk as just a voice mail system. We are
not
> >> quite ready to move to a full VOIP system yet but if I can get this
> > system
> >> in place the VOIP will follow.
> >>
> >> Could I get all 3000 phones (on 2 sites) or a large subset set to
have
> > a
> >> call forward no-answer feature set to call a number that would be
> > answered
> >> by asterisk's voice mail.
> >>
> >> If so:
> >>     1. what hardware do I need to handle 3000 phones?
> >>
> >>     2. how would users retrieve their voice mail?
> >>
> >>     3. how does one tie voice mail into an e-mail address? Are
their
> > ways
> >>        to do bulk updates for several thousand new users every
year?
> >>
> >>     4. is there a feature what we call talk mail where you set up a
> > group
> >>        of phone numbers and send the same message to all of them?
> >>
> >>
> >> Any help would be greatly appreciated.
> >>
> >>
> >> .....TIA
> >> ........Brian Kaye
> >> ...........UNB
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