[Asterisk-Users] Polycom 601 -- programming buttons.

[Douglas Garstang]

> Hi Ken, Jerry -
> 
> > >> Hi, all.  I want to have a button on my receptionist's 
> 601 that, when
> > >> pressed, will forward her current call to a given extension.  Is
> > >> there any
> > >> way to do that?  I've tried to RTFM, but I'm coming up empty.
> >
> > Uh - If the OP is trying to transfer an existing call, then 
> he should
> > be using transfer not forward. You may not access the forward
> > function on a polycom with an active call. Forward will send
> > subsequent calls to your specified destination, not existing calls.

Not true. The polycom's will let you forward an incoming call, for that call only. When a new call comes in, the phone is not forwarded anymore. The phone sends a 'Moved Temporarily' back to Asterisk, which re-enters the dialplan as Local. If someone transfers the call, the phone sends a REFER to Asterisk, who sets rdnis and re-enters the dialplan again as Local.