[Asterisk-Users] Call Center Phone with Auto Answer

[Kevin Savoy]

The problem with what is in wiki is that these calls are being sent to a
queue. There is no way to have the queue dial the preceding digit that I can
think of that would trigger this. In the example shown he has an 8 dialed
before the extension. How would I get Asterisk to dial an 8 before sending
the call to the logged in agent in the queue?

Thanks

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Mike Clark
Sent: Friday, May 05, 2006 2:55 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Call Center Phone with Auto Answer

Kevin Savoy wrote:

> Can anyone recommend a phone to use in an inbound call center 
> environment that has an auto answer feature? We don't want the agents 
> having to acknowledge the call. The call should just activate on the 
> headphones. We have tried Grandstream 2000, Polycom 301, 501 and 601. 
> None of these support it.
>
My Polycom phones support auto-answer. This link should get you started.

http://www.voip-info.org/wiki-Polycom+auto-answer+config

Mike
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