[Asterisk-Users] Running applications when a queued call is answered

[Alexander Lopez]

Use the Local channel and add the agents using that IE:

Member Local/3772 at extensions-context

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> Hello,
> 
> I'm experimenting with Asterisk for possible use in a call center.
> I'm trying to figure out how to run applications when an agent answers
> a call in the queue.  I see that the queue itself supports a very
> limited range of applications; for example, I can give a URL to the
> Queue() application to SendURL(), or an announcement to read to the
> agent.  I'd like to do some slightly more sophisticated things, like
> run an external application with System().
> 
> When I was using normal extensions and routing the call to one person,
> I could do something like this:
> 
>     exten => 3772,1,Ringing()
>     exten => 3772,2,System(/home/sgifford/ircsay sgifford "Call for
> ${EXTEN} at ${DATETIME}")
>     exten => 3772,3,Wait(2)
>     exten => 3772,4,Dial(SIP/sgifford)
> 
> to run an external application and wait 2 seconds while the caller
> still heard ringing.  Is there a way to do something similar when a
> queued call is delivered?  Maybe with AGI?
> 
> I've seen some recommendations to tail the logfile, but that seems
> kludgey...
> 
> I'm currently using the "1.0.7-BRIstuffed-0.2.0-RC7k" Asterisk package
> included with Debian 3.1 (Sarge), but I'd be happy to upgrade to a
> newer version if that would help.
> 
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